Refund and Returns Policy

Overview

Return timeframe: 14 days

As a distributor/manufacturer we will comply with the above return timeframe only.

Return Policy

We do not accept the returns of goods, unless the goods have arrived damaged, erroneous and/or defective and you notify us of this with the relevant pictures within 48 hours from the time of delivery.

The photos required upon receipt of a damaged item are as follows:

– Photo(s) of the damaged product
– Photo(s) of the inner packaging (bubble wrap, kraft paper) and outer packaging (box)
– Photo(s) of the product together with the shipping label from the transport agency
– Photo(s) of the packed product, putting it back in the package as it was delivered to you

In the event of receiving a faulty or defective product, the photos to be sent to us are those indicated below:

– Photo of the product where the front of the product can be clearly seen.
– Photo of the product where you can clearly see the barcode.
– Photo of the product where the batch code can be clearly seen.

If the return requested is due to a malfunction of a product, you must also send us a video where the defect can be clearly seen.

Once the requested images have been received via GoodSalla, we will work as hard as possible to fix the issue. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@goodsalla.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@goodsalla.com and we will send you an email with details.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.