By accessing or using our website (the “Site”) and placing an order, you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, you may not access our service.
1. Definitions
- “We,” “Us,” “Our,” “GoodSalla,” “SAKHRZone” refers to the operator of this website.
- “You,” “Your,” “Customer” refers to the user or customer of the Site.
- “Products” refers to the beauty (skin and hair) and bamboo products offered for sale on the Site.
- “Dropshipping” refers to our business model where we act as a retailer. When you place an order, we purchase the item from a third-party supplier who then ships it directly to you.
2. General Information
- Company Name: SAKHRZone
- Trading Name: GoodSalla
- Website: https://www.GoodSalla.com
- Contact Email: info@goodsalla.com
- Jurisdiction: We operate and sell exclusively within the European Union (EU) and the European Economic Area (EEA).
3. Orders and Contract Formation
- Product Information: We make every effort to display our Products as accurately as possible. However, colours and specifications may vary slightly due to your monitor settings and supplier variations. All products are subject to availability.
- Order Process: Placing an item in your shopping cart does not reserve it. An order is only considered an offer to purchase from us.
- Order Acceptance: We reserve the right to refuse or cancel any order for any reason at our discretion, including limitations on quantities available, inaccuracies in product information, or suspicion of fraud. We will notify you if your order is cancelled.
- Contract: A legally binding contract between you and SAKHRZone is formed only when we send you an order confirmation email.
4. Pricing and Payment
- Currency: All prices are listed in Euros (€).
- Price Inclusions: Prices include Value Added Tax (VAT) at the applicable rate for your country of delivery, in compliance with EU regulations.
- Additional Costs: The price displayed is the final price you pay. There are no hidden import duties or customs fees for orders shipped within the EU/EEA.
- Payment Methods: We accept payments via the methods provided on our Site (e.g., credit/debit cards, PayPal). Your payment details are processed securely by our payment gateway partners.
5. Shipping and Delivery (Dropshipping Specific)
- Shipping Partners: We work with reliable suppliers and shipping carriers to deliver your orders. The specific carrier will depend on your location and the supplier’s logistics.
- Processing Time: As a dropshipping store, we do not hold inventory. After your order is confirmed, we forward it to our supplier. The order processing time (before shipment) is typically 1-3 business days.
- Delivery Time: Once shipped, delivery times within Europe typically range from 5 to 15 business days, depending on the destination country and the supplier’s location. These are estimates and not guaranteed delivery dates.
- Shipping Delays: We are not liable for any delays in delivery caused by events beyond our reasonable control (“Force Majeure”), including but not limited to customs checks, carrier delays, weather, or supplier issues. We will communicate any significant delays we are made aware of.
- Order Tracking: You will receive a shipping confirmation email with a tracking number once your order has been dispatched by our supplier.
- Delivery Address: You are responsible for providing a correct and complete delivery address. We are not responsible for orders lost due to an incorrect address provided by the customer.
6. Returns, Refunds, and Right of Withdrawal
In accordance with EU consumer law, you have the right to withdraw from the contract within 14 days without giving any reason.
- Withdrawal Period: The withdrawal period expires 14 days after the day you (or a third party you nominated) receive the product.
- Exercising Your Right: To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g., an email to our contact address). You may use the model withdrawal form below, but it is not obligatory.
- Effects of Withdrawal: If you withdraw from the contract, we will reimburse all payments received from you, including the cost of standard delivery (excluding any additional costs you chose for a faster delivery method), without undue delay and no later than 14 days from the day we receive the returned goods.
- Return Conditions:
- You are responsible for the direct cost of returning the goods, unless the return is due to our error or a defective product.
- You must return the products in their original, unused, and unopened condition, with all tags and packaging intact.
- We may reduce your refund if the value of the goods has been diminished due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Return Address: Upon notifying us of your withdrawal, we will provide you with the specific EU-based return address for the supplier.
7. Warranty and Liability
- Legal Guarantee of Conformity: As a consumer in the EU, you benefit from a mandatory legal guarantee of conformity. The products we sell must be in conformity with the contract, meaning they must match the description, be fit for purpose, and be of satisfactory quality. This legal guarantee lasts for a minimum of two years from the date of delivery.
- Defective Products: If a product is defective, please contact us immediately. We will work with the supplier to resolve the issue, which may include repair, replacement, or a refund, in accordance with your legal rights.
- Our Liability: Our liability towards you is limited to the purchase price of the products. We are not liable for any indirect or consequential losses.
8. Intellectual Property
All content on this Site, including text, graphics, logos, and images, is the property of SAKHRZone or its content suppliers and is protected by international copyright laws. You may not use our trademarks or content without our express written permission.
9. Privacy and Data Protection (GDPR)
We are committed to protecting your privacy. Our Privacy Policy, which explains how we collect, use, and protect your personal data in full compliance with the General Data Protection Regulation (GDPR), is incorporated into these Terms and Conditions by reference. By using our Site, you consent to such processing.
10. Governing Law and Dispute Resolution
- Governing Law: These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Sweden.
- Alternative Dispute Resolution: As an EU-based trader, we are obliged to inform you that the European Commission provides an Online Dispute Resolution (ODR) platform, which you can access here. This platform can be used for out-of-court resolution of disputes. We are not currently obliged or willing to participate in a dispute settlement procedure before a consumer arbitration board.
11. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms and Conditions.
